Privacy Policy
Arivan Clinic App
Effective Date: May 2026
Arivan Clinic App (“we”, “our”, “us”) operates a healthcare appointment booking platform. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following types of data:
a. Personal Information
Phone number (used for login via OTP)
Name (if provided)
b. Appointment Data
Booking details (date, time, service, doctor)
Clinic location preferences
Appointment history
c. Payment Information
Payment status and transaction references
Payments are processed via third-party providers. We do not store card or banking details
d. Device & Usage Data (if applicable)
App usage logs
Device information (for performance and security)
2. How We Use Your Information
We use your data to:
Provide appointment booking services
Authenticate users securely via OTP
Process and manage bookings and payments
Improve app performance and user experience
Send important notifications related to appointments
3. Data Sharing
We do not sell user data.
We may share data with:
Clinic staff/doctors (for appointment management)
Payment providers (to process transactions)
Service providers (hosting, notifications)
All sharing is limited to necessary functionality.
4. Data Security
All data is transmitted using secure HTTPS (encrypted in transit)
We follow reasonable security practices to protect user data
5. Data Retention
We retain user data:
While the account is active
Or as required for operational and legal purposes
6. Account Deletion & Data Removal
Users can request deletion of their account and associated data.
How to request deletion:
Send an email to: info@arivanclinic.com
Mention your registered account details (such as phone number)
What happens after request:
Your account and personal data will be deleted within 7 days
Data that will be deleted:
User profile information
Appointment history
Data that may be retained:
Payment transaction records (for legal and compliance purposes)
Security logs if required for fraud prevention
7. User Control
Partial data deletion (without deleting the account) is currently not supported.
8. Children’s Privacy
This app is not intended for children under 13. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected in this document.
10. Contact Us
For any questions or requests:
📧 Email: info@arivanclinic.com
11. Compliance
This Privacy Policy is aligned with Google Play requirements and general data protection standards.
